Privacy Policy

Chinese Health Shop respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and protect information when you use our website, make a booking, contact us or receive a treatment.

1. Who we are

Business name: Chinese Health Shop
Address: Unit 48, Tooting High St, London SW17 0RL
Email: chinesehealthshop@outlook.com
Telephone: 07459 003595

2. Information we may collect

We may collect your name, phone number, email address, appointment details, booking history, payment status, correspondence and other information you provide. Where necessary for treatment, we may also collect relevant health information, such as medical history, symptoms, medication or other information relevant to treatment.

3. How we use information

• manage appointments and reminders;
• provide treatments and maintain appropriate treatment records;
• process and reconcile payments and refunds;
• respond to enquiries or complaints;
• maintain appropriate business, accounting and legal records;
• operate and secure our website and booking systems; and
• comply with applicable legal obligations.

4. Lawful basis and health information

We process ordinary personal information where necessary to provide requested services, administer bookings, comply with legal obligations or pursue legitimate business interests. Health information is special-category personal data and is processed only where an appropriate lawful basis and additional UK data-protection condition applies, which may include health-related service provision or, where appropriate, explicit consent.

5. Payments

Online card payments may be processed by Dojo or another payment provider shown at checkout. Chinese Health Shop does not intend to store your complete card number or card security code on this website.

6. Sharing and service providers

We may use trusted providers for hosting, booking management, communications, payments and technical support. We share information only where reasonably necessary for those purposes, where required by law or where you have authorised us to do so.

7. Security

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse or disclosure.

8. Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable treatment-record, insurance, accounting, tax and legal requirements.

9. Your rights

Subject to UK data-protection law, you may have rights to access, correct, erase or restrict personal information, object to certain processing or request data portability. Where processing relies on consent, you may withdraw that consent.

10. Cookies

Our website may use essential cookies for security, booking and site operation. Where non-essential analytics or marketing cookies are used, appropriate information and consent controls should be provided.

11. Contact and complaints

For privacy questions, contact us using the details above. You may also raise a concern with the UK Information Commissioner’s Office.

12. Changes

We may update this policy when our services, systems or legal requirements change. The latest version will be published on this website.

Refund Policy

This policy applies to eligible appointment deposits and prepayments made to Chinese Health Shop.

1. 24-hour cancellation policy

You may cancel or reschedule without a cancellation charge by giving at least 24 hours’ notice before the scheduled appointment time.

2. At least 24 hours’ notice

Where at least 24 hours’ notice is provided, any refundable deposit or prepayment may be refunded to the original payment method or, by agreement, moved to another appointment.

3. Late cancellations

If you cancel less than 24 hours before the appointment, the booking deposit may be retained and may be non-refundable because that appointment time was reserved for you.

4. Missed appointments

If you do not attend and do not provide at least 24 hours’ notice, any deposit or prepayment may be non-refundable.

5. Cancellation by Chinese Health Shop

If we cancel and cannot provide a suitable alternative, any payment made for that appointment will be refunded in full.

6. Treatment not provided

If a practitioner decides before treatment that the booked treatment should not be provided and no suitable alternative is agreed, any payment specifically made for that treatment will normally be refunded.

7. Requesting a refund

Call 07459 003595 or email chinesehealthshop@outlook.com with your name, appointment date and booking details.

8. Refund processing

Approved card refunds are returned to the original payment method where possible. Processing times depend on the payment provider and card issuer.

9. Statutory rights

Nothing in this policy limits any consumer rights that cannot lawfully be excluded.

Terms & Conditions

These Terms & Conditions apply to the website, online booking service and appointments provided by Chinese Health Shop, Unit 48, Tooting High St, London SW17 0RL.

1. Bookings

Appointments are subject to availability. A booking is confirmed when you receive confirmation and any required deposit or prepayment has been successfully completed.

2. Treatment information

Website information is general information about our services and is not a diagnosis, emergency medical advice or a substitute for appropriate medical advice.

3. Suitability for treatment

You should provide accurate information about health matters relevant to treatment. A practitioner may modify, postpone or refuse treatment where reasonably necessary for safety or professional reasons.

4. Prices and payment

Prices are in pounds sterling unless stated otherwise. The amount due and any deposit will be shown before payment. Online card payments may be processed securely through Dojo or another provider shown at checkout.

5. Cancellation and rescheduling

We require at least 24 hours’ notice to cancel or reschedule without a late-cancellation charge. Our Refund Policy forms part of these terms.

6. Late arrival

If you arrive late, the appointment may need to be shortened to avoid delaying later customers. The full booked treatment price may still be payable.

7. Missed appointments

If you miss an appointment without at least 24 hours’ notice, any deposit or prepayment may be retained in accordance with the Refund Policy.

8. Online bookings and consumer rights

Any rights you have under applicable UK consumer law continue to apply. Nothing in these terms removes rights that cannot legally be excluded. Where you ask us to provide a service within a statutory cancellation period that may apply, your rights can be affected once the service has started or been fully performed.

9. Changes or cancellation by us

We may need to cancel, move or change an appointment due to practitioner availability, illness, safety issues or circumstances outside our reasonable control. If we cancel and cannot provide a suitable alternative, applicable payments will be refunded.

10. Conduct and safety

We may refuse or stop treatment where behaviour is abusive, threatening or inappropriate, or where continuing would be unsafe.

11. Personal belongings

Please take reasonable care of personal belongings. We are not responsible for loss or damage except where liability cannot lawfully be excluded.

12. Website accuracy

We aim to keep treatment descriptions, prices and availability accurate. We may update or correct content where necessary and will contact you if an obvious booking or pricing error affects your appointment.

13. Privacy

Our handling of personal information is explained in our Privacy Policy.

14. Complaints

Contact us on 07459 003595 or chinesehealthshop@outlook.com if you are unhappy with a service so we can review the matter.

15. Changes to these terms

We may update these terms from time to time. The version published at the time of booking will normally apply to that booking.

16. Governing law

These terms are governed by the laws of England and Wales, subject to mandatory consumer protections.